![]() ![]() SOLUTION 1 - For brand new player or first time connecting to this computer.įor Windows XP users: verify the following operating system requirements are met.ĭownload and install the latest Windows Media Player if it's not installed.įor Mac users, see Sansa player not recognized by a Mac OSįor Windows 7 & 8 users: Proceed to Solution 2 First try resetting your Sansa to ensure it is not frozen. NOTE: If the Sansa is frozen or hung it can prevent the device from being recognized by the computer. To resolve this issue, try the following solutions: ![]() This may be caused by one of the following:ġ.
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